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Broken and/or Damaged Containers

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Broken and/or Damaged Containers - Frequently Asked Questions

Broken and/or Damaged Green Carts

My green cart is broken, how can I get it fixed or replaced?

  • Resident must provide their civic address, telephone number, and/or email address, as well as photos of the damaged green cart from various angles to the Public Works Administrative Assistant or designate at email@petawawa.ca.

  • The photos will be reviewed to determine if Public Works staff can repair the damaged green cart or determine if a full replacement of the green cart is warranted.

  • Resident will be advised if the green cart will be repaired or replaced. Public Works staff conduct repairs and/or replacements on Fridays.

  • Resident is required to place the empty damaged green cart at the end of their driveway prior to 9:00 a.m. on Friday. Public Works staff endeavour to complete repairs and/or replacements by 3:30 p.m. on Fridays.

  • The empty damaged green cart is required to be exchanged for a replacement green cart. Public Works staff will remove the damaged green cart from the end of the driveway in exchange for the replacement green cart. If there is no empty damaged green cart at the end of the driveway, the replacement green cart will not be provided.

  • A damaged green cart may be replaced with a new or used (refurbished) green cart.

  • If Public Works staff can determine that the green cart was broken and/or damaged by the Collection Contractor, the municipality will seek reimbursement from the Collection Contractor.

  • Green carts that are damaged as a result of negligence will not be replaced. The resident will need to purchase a new green cart from the Town of Petawawa and the green cart belongs to the residential property/unit and is to remain with said residential property/unit when ownership is transferred.

  • Examples of negligence include, but are not limited to, the following:

  • Placing hot ashes in the green cart;
  • Placing green cart in the snow bank for collection;
  • Placing green cart on the travelled portion of the road for collection;
  • Placing green cart on sidewalk/multi-use pathway for collection, etc.

Broken and/or Damaged Yellow Bins

My yellow bin is broken, how can I get it replaced?

  • Resident must provide their civic address, telephone number, and/or email address, as well as photos of the damaged yellow bin from various angles to the Public Works Administrative Assistant or designate at email@petawawa.ca.

  • The photos will be reviewed to determine if a full replacement of the yellow bin is warranted.

  • Resident will be advised if the yellow bin will be replaced. Public Works staff conduct replacements on Fridays.

  • Resident is required to place the empty damaged yellow bin at the end of their driveway prior to 9:00 a.m. on Friday. Public Works staff endeavour to complete replacements by 3:30 p.m. on Fridays.

  • If there is no empty damaged yellow bin at the end of the driveway, the replacement yellow bin will not be provided.

  • Following delivery of the replacement yellow bin, resident is instructed to put a note on the broken yellow bin (“broken yellow bin for recycling”) and to place the broken yellow bin out for collection on the next yellow bin collection day.

  • A damaged yellow bin will be replaced with a new yellow bin.

  • If Public Works staff can determine that the yellow bin was broken and/or damaged by the Collection Contractor, the municipality will seek reimbursement from the Collection Contractor.

  • Yellow bins that are damaged as a result of negligence will not be replaced. The resident will need to purchase a new yellow bin from the Town of Petawawa and the yellow bin belongs to the residential property/unit and is to remain with said residential property/unit when ownership is transferred.

  • Examples of negligence include, but are not limited to, the following:

  • Placing hot ashes in the yellow bin;
  • Placing yellow bin in the snow bank for collection;
  • Placing yellow bin on the travelled portion of the road for collection;
  • Placing yellow bin on sidewalk/multi-use pathway for collection, etc.

Broken and/or Damaged Kitchen Bins

  • The Town of Petawawa does not replace broken and/or damaged kitchen bins.
     
  • The resident will need to purchase a new kitchen bin from the Town of Petawawa and the kitchen bin belongs to the residential property/unit and is to remain with said residential property/unit when ownership is transferred.

Broken and/or Damaged Blue Bins

  • The Town of Petawawa does not replace broken and/or damaged blue bins.
     
  • The Town of Petawawa does not provide blue bins to residential properties/units.
     
  • Residents may use other open top reusable containers (i.e. laundry basket, Rubbermaid container) or place paper recycling inside a cardboard box for collection.

Broken and/or Damaged Refuse Collection Containers (Garbage Cans)

  • The Town of Petawawa does not replace broken and/or damaged refuse collection containers (garbage cans).
     
  • The Town of Petawawa does not provide refuse collection containers (garbage cans) to residential properties/units.
     
  • Residents may use plastic garbage bags instead of refuse collection containers (garbage cans) for collection.

Containers are available for purchase at the Town Office:

Green Cart - $99.00

Yellow Bin - $55.00

Kitchen Bin - $11.25

Blue Bin - $14.15

Mesh Nets - $9.25

*All taxes are included in the above-noted prices.

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Standard Operating Procedure - Container Replacementpdf icon35.97KB
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