Prevent Frozen Water Lines

Frozen pipes occur when frost permeates deep into the ground and surrounds the pipe as a result of extended exposure to extreme cold, or a fluctuation between warm and cold temperatures. If your service pipe has frozen in the past, your pipes are vulnerable to freezing again each winter as the temperature continues to drop.

In order to reduce the risk of a frozen water service, it is advised that you leave a cold water tap running at a steady stream until mid-April. Do not prematurely shut the water off, as it may result in freezing. The water stream should be the approximate thickness of a pencil. Hot water will not be affected and should not be left running.  Please be sure to check your drain in the sink and assure that it will not block up due to the constant flow.

The Town advises people with septic systems to divert water streams so as not to fill septic systems. This can be done using a garden hose, directed away from the home. Monitor your water flow to watch for freezing and/or the creation of unsafe icy conditions and/or other damage. If you are planning on being away during the winter, have someone check your home regularly.

For questions concerning your water service, please contact the Public Works Department at 613-687-5536 ext. 2301 between the hours of 7:00 am and 3:30 pm or call 1-855-539-7610 after hours.

Connections to Water Works Systems and Water Supply By-law 717/11