Establish Policies & Procedures for Accessibility Standards (821/13)
BEING A BY-LAW TO ESTABLISH POLICIES AND PROCEDURES
FOR INTEGRATED ACCESSIBILITY STANDARDS FOR
THE TOWN OF PETAWAWA
WHEREAS the Integrated Accessibility Standards, in the areas of Employment,
Information and Communications, and Transportation in accordance with Ontario
Regulation 191/11, permits the Council of a municipality to enact a by-law to establish
policies and procedures for Integrated Accessibility Standards;
AND WHEREAS the Town of Petawawa deems it desirable to establish policies and
procedures relating to Integrated Accessibility Standards;
NOW THEREFORE BE IT ENACTED BY THE COUNCIL OF THE
CORPORATION OF THE TOWN OF PETAWAWA AS FOLLOWS:
- That the “Town of Petawawa Integrated Accessibility Standards Policy” attached
hereto as Schedule “A” be and is hereby adopted.
- That Schedule “A” is deemed to form part of this by-law.
- This by-law shall come into force and take effect following third reading.
By-law read a first and second time this 4th day of March, 2013.
By-law read a third time and passed this 4th day of March, 2013.
____________________ __________________
Mayor
Chief Administrative Officer/Clerk
SCHEDULE “A” TO BY-LAW 821/13
TOWN OF PETAWAWA
INTEGRATED ACCESSIBILITY STANDARDS POLICY
1.
2.
3.
Purpose
Under the Accessibility for Ontarians with Disabilities Act, 2005 all public and
private sector organizations must meet the requirements of accessibility standards
established by regulation. This policy establishes the Integrated Accessibility
Standards in the areas of Employment, Information and Communications, and
Transportation for the Town of Petawawa in accordance with Ontario Regulation
191/11 and with the Ministry of Community and Social Services’ intent to
“streamline, align and phase-in accessibility requirements and allow for progress
on accessibility and reduce the regulatory burden for obligated organizations”.
This regulation came into force on July 1, 2011.
Scope and Responsibilities
This policy has been drafted in accordance with the Regulation and addresses how
the Town of Petawawa achieves accessibility through meeting the Regulation’s
requirements. It provides the overall strategic direction that the Town will follow
to provide accessibility supports to Ontarians with disabilities. The requirements
of the Regulation include:
· Establishment, implementation, maintenance and documentation of a
multi-year accessibility plan, which outlines the organization’s strategy to
prevent and remove barriers and meet its requirements under the
Regulation.
· Incorporation of accessibility design, criteria and features when procuring
or acquiring goods, services, or facilities.
· Training.
· Other specific requirements under the Employment, Information and
Communications, and Transportation Standards.
Policy Statement and Organizational Commitment
The Town of Petawawa is committed and guided by the four core principles of
dignity, independence, integration and equal opportunity and supports the full
inclusion of persons as set out in the Canadian Charter of Rights and Freedoms
and the Accessibility for Ontarians with Disabilities Act, 2005.
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Town of Petawawa
Integrated Accessibility Standards Policy
The Town of Petawawa shall use every effort to ensure that the Town meets the
needs of people with disabilities, in a timely manner, through the implementation
of this policy.
4.
Definitions
“Accessible Formats” – may include, but are not limited to, large print, recorded
audio and electronic formats, braille and other formats usable by persons with
disabilities.
“Accommodation” – means the special arrangement made or assistance provided
so that persons with disabilities can participate in the experiences available to
persons without disabilities. Accommodation will vary depending on the person’s
unique needs.
“Communication Supports” – may include, but are not limited to, captioning,
alternative and augmentative communication supports, plain language, sign
language and other supports that facilitate effective communications.
“Communications” – means the interaction between two or more persons or
entities, or any combination of them, where information is provided, sent or
received.
“Conversion Ready” – means an electronic or digital format that facilitates
conversion into an accessible format.
“Designated Public Sector Organization” – means every municipality and
every person or organization listed in Column 1 of Table 1 of Ontario Regulation
146/10 (Public Bodies and Commission Public Bodies – Definitions) made under
the Public Service of Ontario Act, 2006.
“IAP” – means Individualized Accommodation Plan.
“Information” – includes data, facts and knowledge that exists in any format,
including text, audio, digital or images, and that conveys meaning.
“Internet Website” – means a collection of related web pages, images, videos or
other digital assets that are addressed relative to a common Uniform Resource
Identifier (URI) and is accessible to the public.
“Kiosk” – means an interactive electronic terminal, including a point-of-sale
device, intended for public use that allows users to access one or more services or
products or both.
“Large Designated Public Sector Organization” – means a designated public
sector organization with 50 or more employees.
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“Mobility Aid” – means a device used to facilitate the transport, in a seated
posture, of a person with a disability.
“Mobility Assistive Device” – means a cane, walker, or similar aid.
“New Internet Website” – means either a website with a new domain name or a
website with an existing domain name undergoing a significant refresh.
“Redeployment” – means the reassignment of employees to other departments or
jobs within the organization as an alternative to layoff when a particular job or
department has been eliminated.
“Unconvertible” – means:
a) not technically feasible to convert the information or communications;
b) that technology to convert the information or communications is not
readily available.
“Web Content Accessibility Guidelines” – means the world wide web
consortium recommendation, dated December 2008, entitled “Web Content
Accessibility Guidelines (WCAG) 2.0”.
5.
General Provisions
5.1
5.2
5.3
Multi-Year Accessibility Plan
The Town of Petawawa Multi-Year Accessibility Plan outlines a phased
in strategy to prevent and remove barriers and addresses the current and
future requirements of the AODA. The Town of Petawawa will report
annually on the progress and implementation of the plan, will post the
information on its website and will provide it in alternative formats upon
request. The plan will be reviewed and updated at least once every five
(5) years.
Procuring or Acquiring Goods, Services or Facilities
The Town of Petawawa will use accessibility design, criteria and features
when procuring or acquiring goods, services or facilities, except where it
is not practical to do so (in which case, if requested, the Town will provide
an explanation).
5.2.1 Self-Service Kiosks
The Town of Petawawa shall incorporate accessibility features
when designing, procuring or acquiring self-service kiosks.
Training
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The Town of Petawawa will ensure that training is provided to all
employees, volunteers, and regular fee-for-service staff on the
requirements of the accessibility standards referred to in the Regulation
and the Human Rights Code as it pertains to persons with disabilities.
Training will be provided as soon as practicable. If any changes are made
to this policy or the requirements, training will be provided. The Town
shall maintain a record of the dates when training is provided and the
number of individuals to whom it was provided.
6.
7.
8.
9.
Information and Communications Standard
The Town of Petawawa will create, provide and receive information and
communications in ways that are accessible to people with disabilities.
If the Town of Petawawa determines that it is not technically feasible to convert
the information or communications, or the technology to convert the information
or communications is not readily available, the Town will be obligated to provide
the person requesting the information with:
a) an explanation as to why the information or communications are
unconvertible; and
b) a summary of the unconvertible information or communications.
Emergency Information
The Town of Petawawa prepares emergency procedures, plans and/or public
safety information and makes the information available to the public. The Town
shall provide the information in an accessible format or with appropriate
communication supports, as soon as practicable, upon request.
Feedback
The Town of Petawawa has processes in place for receiving and responding to
feedback and will ensure that those processes are provided in accessible formats,
and with communication supports, upon request. The Town will notify the public
about the availability of accessible formats and communication supports.
Accessible Formats and Communication Supports
The Town of Petawawa shall be obligated to provide or arrange for accessible
formats and communication supports for persons with disabilities:
(a)
(b)
upon request, in a timely manner, that takes into account the person’s
accessibility needs due to a disability;
at a cost that is no more than the regular cost charged to other persons;
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(c)
consult with the person making the request and determine the suitability of
an accessible format or communication support;
(d)
10.
notify the public about the availability of accessible formats and
communication supports.
Website Accessibility
The Town of Petawawa shall make its internet website and web content conform
with the World Wide Web Consortium Web Content Accessibility Guidelines
(WCAG) 2.0 initially at Level A and increasing to Level AA. By January 1,
2014, any new web content will conform to WCAG 2.0 Level A. By January 1,
2021 all internet website and web content will conform to WCAG 2.0 Level AA.
11.
12.
13.
Employment Standard
The Employment Standard builds upon the existing requirements under the
Ontario Human Rights Code in relation to how to accommodate individuals with
disabilities throughout the job application process and the employment
relationship. It applies with respect to employees and does not apply to
volunteers and other unpaid individuals.
The requirements of the Employment Standard shall be met by January 1, 2014,
unless otherwise specified, and will be included in the Town of Petawawa Human
Resources Corporate Policies and Procedures Manual.
Recruitment
The Town of Petawawa shall notify employees and the public about the
availability of accommodations for applicants with disabilities:
§ During the recruitment process when job applicants are individually
selected to participate in an assessment or selection process.
§ If a selected applicant requests an accommodation, the Town of Petawawa
shall consult with the applicant and provide and/or arrange for the
provision of a suitable accommodation that takes into account the
applicant’s disability.
§ Notify successful applicants of the policies for accommodating employees
with disabilities.
Employee Notification
The Town of Petawawa shall inform its employees of the policies used to support
its employees with disabilities, including but not limited to, policies on the
provision of job accommodations that take into account an employee’s
accessibility needs due to a disability:
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§ As required, to new employees as soon as practicable after they begin their
employment.
§ Whenever there is a change to existing policies on the provision of job
accommodations that take into account an employee’s accessibility needs
due to a disability.
14.
15.
Accessible Formats
In addition, where an employee with a disability requests it, the Town of
Petawawa will consult with the employee to provide and/or arrange for the
provision of accessible formats and communication supports for:
§ Information that is needed in order to perform the employee’s job.
§ Information that is generally available to employees in the workplace.
§ Consult with the employee making the request to determine the suitability
of an accessible format or communication support.
Individual Accommodation Plan
The Town of Petawawa shall have in place a written process for developing a
documented individual accommodation plan (IAP) for employees with a
disability. The process will include:
§ The employee’s participation in the development of the IAP.
§ Assessment on an individual basis.
§ Identification of accommodations to be provided.
§ Timeline(s) for the provision of accommodations.
§ The Town of Petawawa may request an evaluation by an outside medical
or other expert, at its expense, to assist with determining accommodation
and how to achieve accommodation.
§ Steps to be taken to protect the privacy of the employee’s personal
information.
§ Frequency with which the IAP will be reviewed and updated and the
manner in which it will be done.
§ If denied, the reasons for denial are to be provided to the employee.
§ A format that takes into account the employee’s disability needs.
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§ If requested, any information regarding accessible formats and
communication supports provided.
§ Identification of any other accommodation that is to be provided.
16.
17.
18.
Return to Work
The Town of Petawawa will have in place a return to work process for employees
who have been absent from work due to a disability and require disability-related
accommodation in order to return to work. This process must be documented and
must outline the steps that the Town of Petawawa will take to facilitate the return
to work and include an IAP.
Performance Management, Career Development and Advancement, and
Redeployment
The Town of Petawawa will take into account the accommodation needs and/or
IAPs of employees when:
§ Using performance management processes.
§ Providing career development and advancement information.
§ Using redeployment procedures.
Workplace Emergency Response Information
The Town of Petawawa shall provide individualized workplace emergency
response information to employees who have a disability:
§ If the disability is such that the individualized information is necessary
and the employer is aware of the need for accommodation due to the
employee’s disability.
§ If the employee who receives individual workplace emergency response
information requires assistance and with the employee’s consent, the
Town of Petawawa shall provide the workplace emergency information to
the person designated by the Town of Petawawa to provide assistance to
the employee.
§ As soon as practicable after becoming aware of the need for
accommodation due to the employee’s disability.
§ Review the individualized workplace emergency response information
when the employee moves to a different location in the organization, when
overall accommodation needs or plans are reviewed and when the
employer reviews its general emergency response policies.
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- Transportation Standard
The Transportation Standard will make it easier for people to travel in Ontario,
including persons with disabilities, older Ontarians and families traveling with
children in strollers. The Town of Petawawa will:
§ Ensure taxicabs do not charge a higher fare or additional fee to persons
with disabilities.
§ Ensure taxicabs do not charge a fee for storage of assistive devices.
§ Ensure taxicabs have appropriate information displayed on the rear
bumper and available in an accessible format to passengers.
20.
Regulatory Requirements
An Administrative Monetary Penalties scheme is being established under the
AODA. The scheme will allow the Accessibility Directorate or a designate to
issue an order against a person, organization or corporation to pay a penalty
amount as a result of non-compliance with the AODA or the accessibility
standard.
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